FAQs

What is Luxia Origin?

Luxia Origin is a beauty technology platform combining a curated product catalog with AI-powered skin intelligence. Every product is vegan, cruelty-free, and evaluated by our proprietary Ora Intelligence system before it reaches you.

What is the Luxia application?

The Luxia application is available at app.luxiaorigin.com. It is your personalized beauty intelligence platform where your skin profile is built, your product ritual is curated by AI, and your membership is managed.

What membership programs are available?

Luxia offers multiple membership tiers including the Lotus Club. Each program provides curated products, exclusive pricing, early access to new launches, and AI-powered ritual recommendations tailored to your skin profile.

Are Luxia products vegan and cruelty-free?

Yes. Every cosmetic and skincare product in the Luxia catalog is 100% vegan and cruelty-free. All formulas are evaluated against real-time ingredient safety databases. We do not test on animals. We do not carry products that do.

How does Ora Intelligence work?

Ora Intelligence is the proprietary AI infrastructure powering Luxia. It analyzes your skin profile, evaluates ingredient safety in real time, and curates recommendations that evolve with your skin. All intelligence is processed privately and exclusively for your benefit.

What categories does Luxia carry?

Cosmetics, skincare, body care, fine jewelry, accessories, and men's grooming. View all categories on our Collections page.

What is the return policy?

We offer a 10-day return window on eligible items. Products must be unopened, unused, and in original packaging with all safety seals intact. To initiate a return, contact us at info@luxiaofficial.com.