Terms of service
Welcome to Luxia!
Please read these Terms of Service ("Terms") carefully before using our website. By accessing or using our store, you agree to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using our services.
1. General Information
1.1 About Us:
Luxia is an online store operated and located at P.O Box 1005 Saint-Lazare, Head Office Branch, Saint-Lazare Quebec J7T2Z7, Canada. For any inquiries, please contact us at service@luxiaorigin.com
1.2 Eligibility:
You must be at least 18 years old or have permission from a parent or guardian to make purchases on our website.
2. Use of Our Website
2.1 Accuracy of Information:
We strive to provide accurate and up-to-date information on our website. However, we do not guarantee that all product descriptions, pricing, or other content is entirely accurate, complete, or error-free.
2.2 Prohibited Activities:
When using our site, you agree not to:
Engage in unlawful or fraudulent activities.
Disrupt or interfere with the website’s functionality.
Use the site to transmit harmful software or spam.
3. Orders and Payments
3.1 Placing an Order:
All orders are subject to availability and confirmation of payment. We reserve the right to refuse or cancel any order for any reason, including but not limited to suspected fraud or insufficient stock.
3.2 Pricing:
Prices are listed in Canadian dolars. Taxes and shipping fees will be calculated at checkout. We reserve the right to adjust prices at any time without prior notice.
3.3 Payment Methods:
We accept Visa, MasterCard.
4. Shipping and Delivery
4.1 Shipping Locations:
We currently ship world wide.
4.2 Processing Time:
Orders are processed within 2 to 5 business days. Delivery times vary depending on your location and the shipping method selected at checkout.
4.3 Shipping Fees:
Shipping fees are calculated at checkout and are non-refundable unless otherwise stated.
4.4 Lost or Delayed Shipments:
We are not responsible for delays caused by carriers or customs. If your order is lost, please contact us, and we will assist in resolving the issue.
5. Returns and Refunds
5.1 Return Policy:
You may return eligible products within 10 days of receiving your order. Items must be unused, in their original packaging, and accompanied by proof of purchase.
5.2 Refunds:
No refunds will be issued to the original payment method within business days of receiving your returned item. Shipping fees are non-refundable.
5.3 Non-Returnable Items:
Certain items, such as cosmetic and skincare, are not eligible for return or refund.
6. Intellectual Property
All content on this website, including text, images, logos, and graphics, is the property of Luxia or its licensors. Unauthorized use, reproduction, or distribution is prohibited.
7. Limitation of Liability
To the fullest extent permitted by law, Luxia shall not be held liable for any indirect, incidental, or consequential damages arising from your use of our website or services.
8. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review the Terms periodically.
9. Governing Law
These Terms are governed by the laws of Quebec, Canada. Any disputes will be resolved in the courts of Quebec, Canada.
10. Contact Information
For any questions about these Terms, please contact us:
Email: service@luxiaorigin.com
Thank you for shopping with Luxia!