Refund policy

30-day returns
We want you to love everything you buy from Luxia Origin. If something is not right, you can request a return within 30 days of delivery.

What can be returned
• Skincare, cosmetics and body care: unopened and unused, with all seals intact, in the original packaging.
• Jewelry and accessories: unworn and unused, with tags attached, in the original packaging.
For hygiene and safety reasons, we cannot accept returns of opened or used beauty products.

Final sale
Earrings (for hygiene reasons) and gift cards are final sale.

Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, email us within 7 days of delivery at service@luxiaorigin.com with your order number and a photo. We will send a replacement or issue a full refund, including shipping, and in most cases you will not need to send the item back.

How to start a return
Email service@luxiaorigin.com with your order number and the items you would like to return. We will reply with return instructions. Items sent back without an approved return request cannot be accepted.

Return shipping
Return shipping is the customer's responsibility, unless the return is due to our error (damaged, defective or incorrect items). Original shipping fees are non-refundable.

Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Please allow a few additional days for your bank or card issuer to post the refund. If you paid with a discount, the refund reflects the amount you actually paid.

Exchanges
The fastest way to get what you want is to return the original item and place a new order.

Questions
Our team is here to help at service@luxiaorigin.com.